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Careers at Caldwell Opportunities, Inc.


Application only accepted at

JOB TITLE                                 

Direct Support Professional



EMPLOYEE STATUS:    Hourly, Non-exempt

PURPOSE:   Responsible for training clients in areas that will meet their individual goals.

AREA OF PROGRAM RESPONSIBILITY: The primary responsibility is within the scope of the Waiver Services of COI, Inc.


Schedule: 30 or 40 hours per week. M-F 9:00am-4:00pm


  • Instruct clients on a one-on-one basis or in groups to support clients in daily activities and ensure that such activities are performed to meet individual goals.

  • Provide feedback on progress verbally and through daily documentation (according to Waiver guidelines).

  • Ensure that individuals are engaged and supervised at all times.

  • Maintain client’s confidentiality and uphold the rights of the individuals at all times

  • Handle training needs, behavior management, and communication according to goal plans.

  • Schedule and encourage participation in community activities

  • Assist individuals (male and/or female) with personal hygiene needs as needed.

  • Demonstrate a respectful and professional and cooperative relationship with clients and their families/caregivers

  • Prepare the area by setting up work areas, obtaining materials, etc.

  • Be familiar and knowledgeable with all specifications of products in the departments in which the client/clients work.

  • Assist in providing a safe, positive, stimulating learning and social environment

  • Attend any meetings that pertain to the progress of assigned client/clients.

  • Must be aware of applicable COI safety rules and regulations and comply with these rules and regulations.

  • Ability to recognize emergency situations and implement appropriate procedures

  • Show initiative, flexibility, and optimism in an ever changing and challenging environment

  • Promptly advise immediate supervisor of any problems that may arise in carrying out the above responsibilities.

  • Drive COI vehicles for work purposes.


  • Minimum of one year of experience working with persons with developmental disabilities. (Preferred, but not required)

  • Must possess skills in written and oral communication.

  • Ability to work effectively with individuals with I/DD.

  • Be willing to participate in appropriate in-service training.

  • Must possess a valid NC driver's license and be approved by COI's insurance carrier.

  • Must pass a pre-employment drug screen, National background check, Social Security number verification with address verification, driver license checks and NC Health Care Registry check.

  • Must be or become certified in First Aid/CPR/NCI.

  • PHYSICAL REQUIREMENTS: Able to lift 75 pounds.

  • EDUCATION REQUIREMENTS: High School Diploma/GED (Accredited Schools)

This description outlines major duties and responsibilities assigned to this job.  The employee may be called upon to perform other duties not covered by this description.


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